FAQs & Safety Reminders for The BTS Meal

 

FAQs:

McDonald’s App Exclusive Release Redemption

  1. When can I claim my coupon for the exclusive release of The BTS Meal?
    You may claim your coupon of The BTS Meal Exclusive Release on June 17 from 10:30 AM to 10:00 PM only.

 

  1. Why is the The BTS Meal Exclusive Release not being shown on my McDonald’s App?
    Coupons for this deal were opened for reservation last June 13, 15, and 16, 2021. It will no longer appear since reservation periods have already ended.

 

  1. Can I avail of The BTS Meal Exclusive Release even if I don’t have a coupon?
    Unfortunately, this can only be claimed with an exclusive release coupon. Please look forward to our official launch tomorrow and come visit us again!

 

  1. Can I use my exclusive release coupon to redeem The BTS Meal multiple times?

An Exclusive Release coupon can only be used to redeem one order of The BTS Meal.

 

  1. Can I claim my coupon for the exclusive release of The BTS Meal via McDelivery?

You may claim your exclusive release coupon of The BTS Meal on June 17 only at any of our participating McDonald's stores via Dine In, Take Out, or Drive Thru. The BTS Meal will be available for delivery on June 18.

 

 

Product

  1. What is The BTS Meal?

The BTS Meal is McDonald’s’ newest collaboration with BTS, which includes 10pc Chicken McNuggets, Medium Fries, a Medium Coke and two of the band’s handpicked dipping sauces– Sweet Chili and Cajun–closely inspired by our recipes from McDonald’s South Korea.

 

  1. What is the NEW Sweet Chili Sauce?

The NEW Sweet Chili Sauce has a sweet and chili pepper heat with slight vinegar-y flavor.

 

  1. What is the NEW Cajun Sauce?

The NEW Cajun Sauce is a hot mustard flavor with sweet and slight sour taste, with a background of Cajun spices.

 

  1. When is the launch of The BTS Meal?

The BTS Meal has launched in the Philippines on June 18, 2021 (Friday).

 

  1. Is The BTS Meal and the NEW Sweet Chili and Cajun sauces available all day?

The BTS Meal and the NEW Sweet Chili and Cajun sauces are available starting 7AM from June 18-27, 2021. On June 28 onwards, The BTS Meal is available only during regular hours.

 

  1. Are The BTS Meal and the NEW Sweet Chili and Cajun sauces available nationwide?

The BTS Meal and the NEW Sweet Chili and Cajun sauces are available nationwide, except for the following stores, given operational limitations:

 

SM City East Ortigas SM Sta Mesa
Meycauyan Petron North
Anonas Mindanao Ave
Aurora Blvd Dumaguete Perdices
Baguio Sunshine Roxas Blvd

 

 

  1. Where can I order The BTS Meal and the NEW Sweet Chili and Cajun sauces?

You may enjoy The BTS Meal and the NEW Sweet Chili and Cajun sauces in all of McDonald’s channels except in our desserts centers and McCafe stores.

 

  1. Are The BTS Meal and the NEW Sweet Chili and Cajun sauces regular products?

The BTS Meal and the NEW Sweet Chili and Cajun sauces are only available for a limited time.

 

  1. Can I order multiple The BTS Meals? Can I order The BTS Meal in Group Order Large Delivery (GOLD)/Large Food Orders (LFOs)?

UPDATED AS OF JUNE 16: You may purchase a maximum of 5 orders of The BTS Meals via Front Counter/Take-Out Counter/Drive-Thru/McDelivery/GOLD/LFO.

 

For GOLD/LFO, you may contact the Guest Experience Manager for coordination.

 

  1. Why can I only order a maximum of 5 BTS Meals?

UPDATED AS OF JUNE 16: We are managing the Gold Standard quality of The BTS Meals we serve, and 5 BTS Meals per transaction are the maximum number of meals we can serve while still maintaining optimal operations and Gold Standard quality. We appreciate your understanding regarding this.

 

  1. Can I change the sauces in The BTS Meal?

The BTS Meal comes only with the NEW Sweet Chili and Cajun sauces. Should you prefer other sauce flavors, you may purchase our regular McNuggets offers.

 

  1. Can I have 2 Sweet Chili or 2 Cajun sauces with The BTS Meal?

The BTS Meal comes with one Sweet Chili and one Cajun sauce only.

 

  1. Can I order The BTS Meal in McDo Parties?

The BTS Meal can be availed in McDo Parties. Please check if the nearest McDonald’s in your area already accepts in-store McDo Parties as approved by the LGU.

 

  1. Can I order The BTS Meal in McDo Party Box?

The McDo Party Box already comes with bundled meals with party amenities which you may conveniently choose from. You may order The BTS Meal in additional to your McDo Party Box package selection.

 

  1. Can I order The BTS Meal for Send To Many?

The BTS Meal can be availed via McDelivery Send to Many for simultaneous deliveries in various locations nationwide. Please visit the McDelivery.com.ph to order.

 

  1. Will the senior citizen or persons with disability (PWD) discount apply for this new product?

Yes, the 20% discount and 12% VAT exemption (for both Senior Citizens and PWDs) are applicable for the personal consumption of the cardholder.

 

  1. NEW AS OF JUNE 16: Do you need a reservation to order The BTS Meal starting June 18?

No reservation is needed to order The BTS Meal on June 18 onwards. Just visit our participating stores to order. Reservation is applicable only on June 17 via the McDonald’s App Exclusive Release Promo.

 

Packaging

  1. What packaging do I get in The BTS Meal?

The BTS Meal comes with one set of special packaging for our Chicken McNuggets, Beverage Cup, Sauces, and Take-out Bag.

 

  1. Can I ask for the special packaging of The BTS Meal ?

Every BTS Meal comes with only one set of special packaging. We cannot provide extra BTS Meal packaging.

 

  1. Can I purchase the special packaging of The BTS Meal?

No, at the moment, we are not selling The BTS Meal packaging.

 

  1. Can I ask to use regular packaging for my order of The BTS Meal but still get the custom packaging?

Every order of The BTS Meal will come with one set of the BTS Meal packaging only.

 

  1. Will the special packaging also be available with orders in McDelivery and 3POs?

One order of The BTS Meal comes with the BTS Meal packaging.

 

  1. Will Happy Meals come with BTS-related toys or giveaways during this program?

Happy Meal is not involved in this promotion, and will not include any BTS-related toys or giveaways. 

 

  1. Do stores have enough of The BTS Meals and Packaging?

Yes, we have ample supply of The BTS Meal that will be served with its corresponding packaging for everyone to enjoy.

 

McDonald’s x BTS Collab Merchandise

  1. What are the McDonald’s x BTS Collab Merchandise?

The McDonald’s x BTS Collab Merchandise includes a hoodie, purple bathrobe, socks, sandals, and many more. Please visit the Weverse Shop App for more information.

 

  1. Will there be photocards?

Photocards can be found exclusively on the Weverse Shop App when one orders a Mcdonald’s x BTS Collab Merchandise. Place an order in the Weverse Shop App to see what photocard you might get with your purchase!

 

  1. Will premium merchandise be available in-store or via McDelivery/Other delivery channels?

The official McDonald’s x BTS collab merchandise will be available on the Weverse Shop App only starting May 27. There is limited supply so order as early as you can.

 

  1. Why can’t I buy the merch/photocards from McDonald’s?

The McDonald’s x BTS collab merchandise is only available in the Weverse Shop App as the official seller.

 

  1. Is there a purchase requirement of The BTS Meal to be able to purchase merchandise on Weverse Shop App?

No, you may proceed to order the official McDonald’s x BTS collab merchandise on the Weverse Shop App without purchasing The BTS Meal.

 

  1. How many photocards will I receive per purchased merchandise?

Each transaction in the Weverse Shop App comes with one (1) photocard. Place an order on Weverse Shop App to see what photocard you might get with your purchase.

 

  1. Where will the merchandise be shipping from?

The official McDonald’s x BTS collab merchandise will be shipping from South Korea. Please visit the Weverse Shop App for more information.

 

  1. How much is the shipping fee? When can I expect to get my order?

The shipping fee is dependent on the weight of the package. Please visit the Weverse Shop App for more information.

 

  1. Will there be a separate (surprise) merchandise included in The BTS Meal?

There is no merchandise included in The BTS Meal. Enjoy The BTS Meal with our new sauces, handpicked by the BTS members with our limited edition packaging.

 

  1. How can I order the merch from the Weverse Shop App?

Please visit our McDonald’s Facebook Page or the Weverse Shop App for more information.

Weverse Shop App: https://www.weverseshop.io/en.html

 

Safety Reminders

Please refer to our M Safe Reminders: https://www.mcdonalds.com.ph/press-center/when-were-safe-you-are-too

 

While stores are fully prepared to serve everyone’s The BTS Meal order, we ask for everyone’s patience and cooperation in following these safety guidelines:

 

    1. Do follow safety protocols implemented in stores and by your respective LGUs.
    2. Do follow queueing guidelines implemented in stores as.
    3. Do practice social distancing at all times.
    4. No masks and face shields, no entry.
    5. Health declaration forms will be required for all customers.
    6. Do not loiter inside and around the vicinity of the stores. Kindly vacate the area as soon as you have completed your purchase.
    7. Do not conduct group fan events inside the store.
    8. Should you need medical support while in a McDonald’s store, do reach out to our Guest Experience Managers or any of our personnel for assistance.