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Welcome to the new McDelivery website. We are currently on beta and will be rolling out new features shortly.

TERMS AND CONDITIONS

 

RESTRICTIONS ON USE

 
Materials from www.mcdonalds.com.ph and any other World Wide Web site owned, operated, licensed, or controlled by McDonald's Corporation or any of its related, affiliated, or subsidiary companies (together, "McDonald's") may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of McDonald's EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Modification or use of the materials for any other purpose violates McDonald's intellectual property rights. The materials in this site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by McDonald's. Neither title nor intellectual property rights are transferred to you, but remain with McDonald's, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form.
 

TERMS OF DELIVERY

 
McDonald’s reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of McDonald’s which would render impossible or delay the fulfillment of its obligations; Provided that such events shall not be caused by any negligence on the part of McDonald’s. Notwithstanding the receipt of any order confirmation, whether via electronic mail, facsimile, phone call or otherwise, it is understood by you that the delivery of your order by McDonald’s and receipt of the payment corresponding to the same, shall constitute the sole act of final acceptance by McDonald’s of such order. Verification of any information may be required prior to the acceptance or delivery of any order.
 
Upon delivery, you agree to pay in cash all fees and charges incurred in connection with your order, including any and all applicable taxes, at the rate in effect when the charges were incurred.
 
If you wish to cancel your order prior to delivery, you may call 86-2-36 (or 02-86-2-36 for mobile users). McDonald’s, however, reserves the right to refuse cancellation in case order has already been dispatched for delivery prior to receipt of your request. For credit card transactions, cancellation cannot be done 15 minutes after order placement & the full amount will be charged to the card. If you are not satisfied with your order, you may direct your concerns to 86-2-36.
 

RESTRICTION OF LIABILITY

 
McDonald's will not be liable for damages of any kind or nature or injury whatsoever caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. McDonald's will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or McDonald's or an authorized McDonald representative has been advised of the possibility of such damages, or both. McDonald's total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site, should any such liability be established.
 

SUBMISSIONS

 
All remarks, suggestions, ideas, graphics, or other information communicated to McDonald's through this site (together, the "Submission") will forever be the property of McDonald's. McDonald's will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future McDonald's operations. Without limitation, McDonald's will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in this paragraph, McDonald's will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties of McDonald's or to other entities who are not involved in the operation of this site. Information submitted via a number of areas in this site, for instance, Write to Ronald, is not retained. Therefore, the above right to use Submissions is subject to this limited use of this information and excludes non-retained information. You acknowledge that you are responsible for whatever material you submit, and you, not McDonald's have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
 

JURISDICTION

 
Except as described otherwise, all materials in the McDonald's site are made available only to provide information about McDonald's. McDonald's controls and operates this site from its headquarters in Metro Manila, Philippines and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. Some software from this site may be subject to export controls imposed by the proper jurisdictions and may not be downloaded or otherwise exported or reexported: (a) into (or to a national or resident of ) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the US Treasury Department's Specially Designated Nationals list, or (c) the US Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or any such country or on any such list.
 

DISCLAIMER

 
The material in this site could include technical inaccuracies or typographical errors. McDonald's may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. MCDONALD'S DISCLAIMS ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MCDONALD'S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MCDONALD'S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT MCDONALD'S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
 
McDonald's is an equal opportunity employer committed to a diverse workforce. McDonald's franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.
 

TERMINATION

 
McDonald's or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all McDonald's sites, and (b) all related documentation and all copies and installations(together, the "Materials"). McDonald's may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials.
 

MISCELLANEOUS

 
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of Illinois, United States of America, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. McDonald's can revise these Terms and Conditions at any time by updating this posting. McDonald's products and services are available in many parts of the world. However, the McDonald's site may describe products and services that are not available worldwide. This site may be linked to other sites which are not maintained by McDonald's. McDonald's is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by McDonald's of the sites.
 

TRADEMARK INFORMATION

 
All intellectual property, including but not limited to trademarks, service marks, tradenames (collectively the “Marks”) are in this site are proprietary to McDonald’s, its licensors or to other respective owners.  They may not be used, in any form or manner, or for any purpose without the prior written consent of McDonald’s. 
 

GUARANTEED DELIVERY TERMS AND CONDITIONS FOR METRO MANILA

 
1. Guaranteed delivery time is only applicable to deliveries within Metro Manila.
 
2. Delivery time is based on the agreed synchronized time between McDelivery and the Customer. This will be reflected on the order slip. Official time is the Philippine Standard Time accessible in www.dost.gov.ph and asia.pool.ntp.org.
 
3. Orders delivered beyond the guaranteed delivery time will immediately receive P100 McDonald's GC.
  • 30 Minute guaranteed delivery only applies to transactions amounting to P1,000 and below (equivalent to 20 meals OR 40 ala carte orders).
  • For transaction amounts to P1,001 to P1,999 (equivalent to 21- 40 meals OR 41- 80 ala carte orders), the guaranteed delivery time will be tagged 60 minutes.
  • Transaction amount of P2,000 and above (equivalent to above 40 meals or above 80 a la carte orders) will be considered a Large Food Order and is NOT covered by guaranteed delivery time.
  • Only orders made between 6 AM (first call) to 12 MN (last call) are covered by guaranteed delivery.
  • Some areas may not be covered by the delivery guaranteed time. In this case, arrival time will be based on the agreed synchronized time between McDelivery and the customer.
  • Some products are excluded from the guaranteed delivery time. In this case, arrival time will be based on the agreed synchronized time between call center and the customer.
  • Arrival time may be based on Rider's arrival at the gates of customer's subdivision / school OR lobby / basement of customer’s building address.
4. Special Cases
  • Should customer need to add / change an existing order, original guaranteed time will apply only if request for modification was made within 3 minutes from the time the original call was terminated.
  • For late delivery caused by missing FOOD items, customer will automatically get P100 GC.